Politique d’expédition

Shipping Policy – Pet Pulse

At Pet Pulse, we are committed to delivering your pet’s favorite products quickly, safely, and reliably. Please review our shipping policy below for complete details.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Time

• Estimated Delivery Time: 7–15 business days

• Delivery times may vary depending on your location, customs clearance, and carrier delays.

Please note that during peak seasons or promotional periods, shipping may take slightly longer than usual.

Shipping Locations

We currently ship to most countries worldwide. If your location is not supported at checkout, please contact our support team for assistance.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Tracking Information

Once your order has been shipped, a tracking number will be sent to your registered email. Tracking updates may take 24–72 hours to appear after shipment.

Customs, Duties & Taxes

Pet Pulse is not responsible for any customs fees, duties, or taxes that may be applied by your country. These charges are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout. Pet Pulse is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Delayed or Lost Packages

If your order is delayed beyond the estimated delivery timeframe or appears lost in transit, please contact our support team. We will work with the carrier to resolve the issue as quickly as possible.